Grąžinimo politika

Last Updated: 12/23/2024

Welcome to OKX treneris (“we,” “us,” “our”). We value the trust you place in us when purchasing any of our online courses, consulting services, or other digital products. This Refund Policy (the “Policy”) is intended to clearly explain our practices and procedures regarding refunds. By purchasing any product or service from us, you acknowledge that you have read, understood, and agreed to the terms outlined in this Policy.

We offer a 14-day money-back option under specific conditions detailed below. These conditions include eligibility based on whether you have started your course and/or how much of the course you have completed. Please read this document carefully to understand your rights and our obligations to you as a customer.

If you have any questions or concerns regarding this Policy, you can reach us at:

2. Scope of This Policy

2.1 Who This Policy Applies To
This Policy applies to all customers who purchase our online marketing courses, SEO optimization offerings, seasonal campaigns, continuous consulting packages, or any other products or services (“Services”) provided by OKX Coach through our website, okx.coach (“Website”), or through any other authorized channel.

2.2 Related Policies
This Policy should be read in conjunction with our Terms of Service and Privatumo politika, which provide additional information on topics such as data handling, usage rights, and liabilities. In the event of a conflict between this Policy and any other policy, the terms of this Policy shall prevail concerning refunds.

2.3 Geographical Applicability
We strive to make our refund practices fair and transparent to customers worldwide. However, local consumer protection laws may grant you additional rights, which this Policy does not intend to limit. If you are unsure of your rights, please consult your local regulations or contact us for clarification.

3. Definitions

  • “Course” or “Online Course”: Any digital or virtual training, workshop, or curriculum-based product offered by OKX Coach.
  • “Start the Course”: Accessing, logging in, or otherwise consuming any portion of the digital materials (e.g., videos, modules, downloadable documents, or quizzes) associated with a purchased online course.
  • “Complete the Course”: Successfully finishing all required modules, assignments, or exams, or reaching a point that our system registers as 100% completion.
  • “14-Day Period”: The 14 calendar days immediately following the purchase date of the online course or service.

4. 14-Day Money-Back Guarantee (If Course Not Started)

4.1 Eligibility
You are entitled to a full refund if, within 14 days of purchase, you have not started the online course. “Not started” means you have not accessed or viewed any of the digital materials, and our system shows no record of your login to the course platform or usage of the course content.

4.2 Conditions

  • Time Limit: You must submit your refund request within 14 calendar days of the original purchase date.
  • Course Access: The course access records (and any platform metrics) must confirm that you have not initiated or engaged with any part of the course.
  • Method of Refund: If eligible, we will issue a 100% refund through the same payment method used during purchase, unless otherwise mutually agreed upon.

4.3 Process
To request a refund under this section:

  1. Contact us at [email protected] or call (484) 501-6235.
  2. Provide your order details, including the order number, date of purchase, and payment method.
  3. Our support team will verify that you have not started the course and confirm your eligibility for a full refund.
  4. Upon approval, you will receive an email notification, and the refunded amount will be credited back to your original payment method within a reasonable timeframe (usually 5–10 business days, depending on your bank or payment provider).

5. Partial Refunds for Incomplete Courses

5.1 Eligibility
If you did not complete the course but did start it, you may be eligible for a partial refund of the purchase price. This eligibility only applies if you request the refund within the 14-Day Period. After 14 days from the date of purchase, no refunds—full or partial—will be issued.

5.2 Calculation of Partial Refund
The partial refund will be based on the proportion of time or modules you have accessed during the 14-Day Period. We will review the course progress metrics (e.g., which modules or lessons have been accessed, for how long) and prorate the unused portion of the course. For example, if you have accessed 25% of the course content and it is still within 14 days of purchase, you may be eligible for a partial refund of up to 75% of the course fee.

5.3 Conditions

  • Time Limit: You must request the partial refund within 14 days of purchase.
  • Usage Data: Our system’s usage data and progress tracking will serve as the basis for determining how much of the course has been accessed.
  • Non-Transferability: Partial refunds cannot be combined with other promotions, credits, or store offers. They are strictly issued to the original purchaser and payment method, unless otherwise mutually agreed.

5.4 Process
To request a partial refund for an incomplete course:

  1. El. paštas [email protected] or call (484) 501-6235.
  2. Provide your order details, including course name, purchase date, and a brief explanation of why you are unable to continue.
  3. Our team will verify how much of the course you have accessed, confirm eligibility, and calculate the partial refund amount.
  4. Upon approval, you will receive an email notification, and your partial refund will be processed within a reasonable timeframe.

6. Additional Refund Terms

6.1 Consulting Services and Seasonal Campaigns
Our Seasonal Campaigns and Continuous Consulting packages may not fall under the same structure as online course refunds. If you purchased consulting services or seasonal campaigns, we will assess refunds on a case-by-case basis. Factors may include the number of sessions already completed, the extent of our preparation work, and any materials provided.

6.2 Course Bundles
If you purchased a bundle of multiple courses at a discounted rate, the refund will be evaluated against the individual course usage. If you did not start or complete some of the courses in the bundle, partial refunds may be calculated accordingly. In certain cases, refunds for bundles may only be provided if none of the courses in the bundle have been significantly accessed or completed.

6.3 Promotional Discounts and Coupons
Refund amounts for items purchased with discounts or coupons will reflect the actual amount paid at checkout, not the original, full product price. If a promotional item (e.g., a bonus course or eBook) was included with your purchase, we reserve the right to deduct its standard retail value from your refund amount if you have already accessed or downloaded that material.

6.4 Payment Provider Fees
We will issue refunds through the original payment method (Stripe, PayPal, or other). Certain providers may charge transaction fees or currency conversion fees that are non-refundable to us. In such cases, your total refunded amount may be reduced by these third-party fees, in accordance with your agreement with the payment provider.

6.5 Exchange or Store Credit
In limited circumstances, we may offer an exchange to a different course or store credit in lieu of a refund. Any such arrangement must be mutually agreed upon in writing (e.g., via email confirmation).

7. Non-Refundable or Partially Refundable Services

7.1 Downloaded or Accessed Materials
If you have fully downloaded materials (e.g., entire PDF files, eBooks, or archived videos), and have effectively consumed a significant portion of the course, our support team may conclude that you have largely utilized the product, thereby limiting or negating a refund request.

7.2 Time-Limited Programs
Certain time-limited or special coaching programs may include stricter refund terms. We will disclose any unique refund or cancellation provisions in the specific product or service description, and those terms will supersede this Policy when applicable.

7.3 Custom Work
Custom consulting work, personalized marketing strategies, or other bespoke services do not typically qualify for refunds once work has commenced. If you have questions about refunds on custom engagements, please discuss them with our team before commissioning the work.

8. Refund Request Procedure

8.1 How to File a Refund Request

  • El. paštas: [email protected]
  • Subject Line: “Refund Request – [Order Number/Course Name]”
  • Information to Include: Your full name, order or receipt number, purchase date, the product or service name, and a short explanation of why you’re seeking a refund.

8.2 Verification
Our team will verify your request against our records (payment history, course login data, etc.) to confirm eligibility. We may require additional documentation or information if necessary. Please respond promptly to our inquiries to expedite the verification process.

8.3 Response Time
We aim to respond to all refund requests within 3–5 business days. During busy periods or unforeseen circumstances, our response time could be slightly longer, but we will strive to keep you informed of any delays.

8.4 Grąžinimo apdorojimas
If approved, the refund process typically takes 5–10 business days to appear in your account, depending on your bank or payment provider. We are not responsible for delays caused by payment processors or financial institutions.

9. Disputes and Chargebacks

9.1 Contact Us First
We encourage you to contact us directly before initiating a dispute or chargeback. In most cases, we can resolve your concerns more quickly and thoroughly by working together.

9.2 Unauthorized Chargebacks
If you file a chargeback without first contacting us, or if the chargeback is deemed to be fraudulent or baseless, we reserve the right to terminate your access to any of our products or services and/or pursue legal remedies to recover the funds.

10. Limitations of Liability

10.1 No Guarantees of Results
While we strive to provide high-quality courses and consulting services, we do not guarantee specific results or outcomes. Refund eligibility is not contingent upon your satisfaction with any subjective measure of performance or success.

10.2 Limited Liability
To the maximum extent permitted by applicable law, our total liability for any claims arising from the use of our Website, courses, or Services, including refunds, will not exceed the amount paid by you for the specific product or service in question.

10.3 Changes to Courses or Services
We reserve the right to update or modify our courses, marketing strategies, or consulting frameworks at any time, in order to remain aligned with industry best practices or to enhance the user experience. If such changes occur during your 14-Day Period, your eligibility for refunds remains subject to the terms stipulated in this Policy, regardless of course or service modifications.

11. Amendments and Updates

11.1 Changes to This Policy
We may modify or update this Refund Policy at our sole discretion. The “Last Updated” date at the top of this page indicates when the latest changes were made. We recommend reviewing this Policy periodically to remain informed of any adjustments.

11.2 Your Continued Use
Your continued use of our Website or Services after we have posted a revised version of this Policy constitutes your acceptance of any changes. If you do not agree with any modifications, please discontinue using our Website or Services immediately.

12. Governing Law and Jurisdiction

12.1 Governing Law
This Policy shall be governed by and construed in accordance with the laws of the jurisdiction in which OKX Coach operates, without regard to conflict-of-law principles. If you access our Website from a region that enforces different consumer protection laws, you may have certain additional rights under local legislation.

12.2 Dispute Resolution
In the event of a dispute arising out of or relating to this Policy, the parties agree to attempt in good faith to settle the dispute through negotiation. If negotiation fails, any further dispute resolution procedure (such as mediation, arbitration, or court proceedings) will follow the laws and rules of our principal place of business, except where prohibited by local law.

13. Contact Information

13.1 Questions or Concerns
If you have any questions, concerns, or feedback about this Policy or your specific refund request, feel free to reach out to us:

13.2 Support Hours
We generally respond to inquiries Monday through Friday, 9:00 AM to 5:00 PM (local time). Responses outside these hours may take longer, especially on weekends or public holidays.

14. Acceptance

By purchasing or using our courses, consulting services, or digital products, you acknowledge that you have read and agree to this Refund Policy. You also understand that this Policy is legally binding and forms part of the contract between you and OKX Coach regarding the purchase and use of our offerings.

Thank you for choosing OKX treneris. We value your business and strive to ensure that your experience with our online courses and services meets your expectations. If you have any questions about our refund process or would like additional clarification on any aspect of this Policy, please do not hesitate to contact us.